Any cloud solution offers some benefits to make it an attractive choice, such as scalability, reduced costs and integration with other cloud applications. When it comes to unified communications, these benefits are just the beginning. Take a look at five reasons why you should consider eliminating your phone lines and tapping into voice over internet protocol (VoIP) for unified communications:
It All but Removes Geographical Considerations for Hiring. Unified communications applications allow your employees to have an identical work experience, no matter where they are located. As long as they have an internet connection and a login, they are able to utilize the same phone system they’d have if they worked at headquarters.
With videoconferencing options, you’ll also save on your travel budget. You’ll be able to support virtual teams that work well together through videoconferencing and other collaboration tools that eliminate the need for employees traveling to and from meetings.
It Encourages Better Collaboration. Closely related to the reason above, the potential for collaboration with unified communications is extensive. Features such as videoconferencing, away-indicators, and shared workspaces mean your enterprise can remove the walls and eliminate the problem of departments working in silos. You’ll see improved communication and collaboration with unified communications.
It Streamlines Processes. With unified communications, you have the flexibility to handle communications in the way that best serves end users. All communication formats are accessible through a single app, so when a customer wants to get in touch, they can choose the format they prefer. In addition, when a customer service agent is assisting, they have access to prior conversations and are more informed when the customer calls about an issue.
It Supports Business Continuity. In the event of a natural disaster, your customers will never know there was a problem. With automatic call forwarding and a digital receptionist, you have a lot of options for handling various communications-related challenges without your customers knowing.
It Offers a Customizable Interface. Your customers will see a communications experience that mirrors your website, your logo and every other aspect of your brand design. From the ability to share a promotion when a customer calls your contact center to ensuring the instant messenger appears in consistent colors with your brand, customers will see a seamless presentation.
If you’ve been considering unified communications for your enterprise, contact usat AMD Communications. We leverage the best solutions for customers based on their business goals and communication budget. Let’s talk about how unified communications solves your current communication challenges while preparing you for the future.