When it’s time to upgrade your business phone system, you may hear about a lot of options that promise to lower your monthly communication costs. While this benefit may sound attractive, it’s a minor consideration when viewed in light of the importance of including mobile Voice over Internet Protocol (VoIP) in your plan.
The truth is that adding mobile VoIP is likely to increase the cost of your business phone system. It may increase the cost of data from your mobile carrier, and you may need a mobile device management system and a solution for endpoint security. Before you begin prepping yourself for the inevitable pushback from your finance team, restore your confidence in mobile VoIP by factoring in the following benefits:
Consistent Work Experience: When you invest in mobile VoIP, you’re giving your employees a consistency to their work, allowing them to access calls and customers in the same way, no matter where or when they’re working. The customer receives a consistent experience as well, with calls from cell phones bearing the call identification of your company.
Communication Integration: Mobile VoIP allows remote or field employees to transfer calls within the business phone system. Your receptionist will be able to view whether these employees are available to take a call, just as if they were sitting in the office.
Secure Calls: When it’s time to make a call, your employees need to be able to conduct business without wondering who could be listening. Mobile VoIP offers encryption, and calls are routed through the secure protocols of your own policies.
Reliability: Any downtime on your phone system means lost revenue for your business. You’d never invest in a website or enterprise resource planning (ERP) platform that was likely to have downtime, and your communication tools are just as critical. Mobile VoIP means always having access to conversations with colleagues, collaboration tools, and availability to customers.
Professional Quality: Your customers need to know that you mean business, so it’s important that dropped calls, static, and distorted voices are never a part of their experience with your company. Mobile VoIP supports your credibility as a business with high-quality connectivity.
In order to support mobile VoIP, you may need to check the speed and performance of your network. While it isn’t quite the bandwidth hog that you’ll experience with video communication, VoIP does rely on your existing network for connectivity and you’ll want to be sure that the network is ready to support your business phone system.
Many VoIP sales pitches focus on the cost, and you may be tempted to promise your finance team some savings that aren’t likely to materialize. What you can promise is that, with mobile VoIP, you’ll retain your competitive edge and give your customers a consistent, high-quality experience.
When it’s time to upgrade your communications, contact us at AMD Communications. We’ll help you evaluate your needs and leverage the best VoIP solution for your budget.